Returns, cancellations & refunds

Damage or incorrect items

Report damaged, tampered, incomplete or incorrect items within 48 hours of delivery. Provide your order number, photographs and an unboxing video showing the package being opened and the issue. We require an unboxing video for approval under our standard return process. Keep the packaging and batch information while we review the claim.

This reporting and evidence process does not exclude remedies required by applicable consumer law. If you cannot provide a video or report within 48 hours, contact us with the evidence available so we can review any rights or remedies that apply.

Return approval

Please contact support before returning an item. Once a claim is approved, we will provide return or replacement instructions. For a confirmed issue attributable to us, we will arrange an appropriate replacement, return or refund and cover reasonable return shipping where a return is required. Because these are food products, we do not ordinarily accept change-of-mind returns for correctly supplied products. Applicable consumer rights remain unaffected.

Cancellations

Contact us with your order number as soon as possible if you need to cancel. We can ordinarily cancel before dispatch. After dispatch, we will review the request according to delivery status and the applicable returns process.

Refund timing

Once a refund is approved, we initiate it within 3–5 business days. Banks and payment providers may take additional time to credit it. Prepaid refunds go to the original payment method. COD refunds are arranged securely through an agreed bank or UPI method. Never share an OTP, UPI PIN or card security code with support.

Contact and support

Nexellence Healthcare Pvt. Ltd.
109, U S Complex, opposite Apollo Hospital, Mathura Road, New Delhi 110076

info@nuttofit.com
+91 96676 73727
Monday–Saturday, 9am to 6pm IST

Grievance contact: Nexellence Healthcare Pvt. Ltd..